This Privacy Policy explains how KNOWLEDGETACK, LLC, doing business as KNOWLEDGETACK ("KNOWLEDGETACK," "we," "us," or "our") collects, uses, stores, and shares information when you use our website, create an account, publish content, communicate with other users, purchase paid features, or otherwise interact with the platform.
In plain terms: we collect the information needed to run the platform, secure accounts, process payments, support publishing and messaging features, understand how the site is used, and comply with legal obligations. We do not use Google Analytics. We plan to use a self-hosted OpenPanel analytics setup so analytics data stays under infrastructure we control.
This Privacy Policy applies to the KNOWLEDGETACK website, web application, and related services. It does not apply to third-party websites, services, or payment pages that may be linked from or integrated with the platform, except as described here.
We collect information in the following categories:
We use information we collect to:
KNOWLEDGETACK allows users to create content that may be public or private, depending on the feature and the settings selected by the user.
Some editing tools let you explicitly request assistance from OpenAI. For example, the Import Center's optional cleanup action sends eligible text from the Markdown editor to the OpenAI API so it can suggest where code fences belong. Uploading or locally parsing a document does not invoke this feature automatically.
For Import Center cleanup, KNOWLEDGETACK excludes imported images and their private URLs, existing fenced code, and paragraphs containing inline code from the request. OpenAI returns source-line references rather than revised document text. KNOWLEDGETACK does not save the proposal unless you accept changes and then separately use an existing Save or Publish action.
These API requests disable response storage and application prompt-cache writes. OpenAI states that API data is not used to train its models unless the customer explicitly opts in, but ordinary API abuse-monitoring logs may retain customer content for up to 30 days unless the applicable OpenAI project has approved additional retention controls. Do not send sensitive information through an AI-assisted feature unless you are comfortable with that processing.
We do not use Google Analytics. We plan to use a self-hosted installation of OpenPanel to help us understand site usage and improve KNOWLEDGETACK while keeping analytics infrastructure under our control.
Our analytics configuration is intended to be privacy-conscious and cookieless for analytics purposes. Depending on configuration, analytics information may include page URLs, referrers, browser and device metadata, event data, and coarse location information derived from network signals. We do not use analytics for cross-site advertising profiles.
KNOWLEDGETACK uses essential cookies and similar technologies needed for the site to function properly. These may include cookies or tokens used for:
We do not use Google Analytics cookies. If our self-hosted analytics configuration changes in a way that materially affects cookie usage or tracking practices, we will update this Privacy Policy accordingly.
If you purchase paid features, listings, or send support through the Supporters Program, payment processing may be handled through a payment processor such as Stripe. We do not store full payment card numbers on our application servers. We do store transaction, order, support, subscription, message visibility, and checkout-related records necessary to confirm payment status, fulfill purchases, prevent fraud, support users, maintain accounting records, and comply with legal obligations.
We may share information in the following circumstances:
We do not sell personal information for third-party advertising purposes.
We retain information for as long as reasonably necessary to operate the platform, provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may differ depending on the type of information involved.
KNOWLEDGETACK includes account deletion controls. Depending on the deletion option selected and the applicable platform policy at the time of deletion, some public content may be deleted while some content may instead be anonymized so that it can remain on the platform without directly identifying the original account.
Deletion may not immediately remove all information from backups, logs, archived systems, legal records, or other limited retention environments where continued retention is reasonably necessary.
Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, restriction, objection, or portability.
You may also be able to:
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
To help protect our signup and other public forms from automated abuse, we use Cloudflare Turnstile in invisible mode. Turnstile runs a background browser check without requiring user interaction. To perform this check, Cloudflare may process limited information about your device and network, such as IP address, browser details, and interaction signals. For more information, see Cloudflare's Turnstile Privacy Addendum.
KNOWLEDGETACK is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
If you access KNOWLEDGETACK from outside the country where our infrastructure is located, your information may be transferred to, stored in, and processed in jurisdictions that may have different data protection laws than your own. By using the service, you understand that such processing may occur, subject to applicable law.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the date at the top of this page, posting a notice on the site, or using other reasonable methods where appropriate.
If you have questions about this Privacy Policy or want to contact us regarding privacy matters, email support@knowledgetack.com.